Book Reports

Raving Fans by Ken Blanchard and Sheldon Bowles

I am one of many raving fans of the public library system. All of the books I want, delivered to my library, for free. They find what I want for me and make it super easy for me to request and pick up my books, no matter how busy they are. And my librarians are really nice.

So when I took out a few books the other day and realized one of my books, Raving Fans by Ken Blanchard and Sheldon Bowles, wouldn’t register in the self-checkout machine, I went to a librarian for help. When she scanned it she said:

“This book actually shouldn’t be in our system anymore. You can actually keep this one.”

Free book. Like free-free.

Yeah, I was pretty hyped about it. And that’s before I even read the book.

Raving Fans Ken Blanchard Sheldon Bowles

Raving Fans claims to be “A Revolutionary Approach to Customer Service”. But just a few pages in you’ll lean that Raving Fans is about a lot more than creating excellent customer service. This book forces you to think critically about the way you want your business to run and then how to turn your customers into raving fans. Continue reading →

Posted by Naya the Creative in Book Reports, Getting Started, Mindset, 0 comments